Terms and conditions

The owner of KUUKUUBIK's online store (hereinafter referred to as the online store) is Kuukuubik OÜ registry code 16273993, located at Nurme 17a, Saku, 75501, Estonia.

The validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price. All prices are in Euros (€).

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order. Product information is provided immediately adjacent to the product in the online store.

Placing an order

To place and order add the desired product into the shopping cart. Fill in all the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen which can be paid securely via the following payment methods:

  • Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay

NB! Pangalingiga tasumisel vajutada ostu kinnitamiseks panga lehel nupule „Tagasi kaupmehe juurde“.

Paying methods are provided by Maksekeskus AS. Tasumine toimub väljaspool Veebipoodi Maksekeskuse AS turvalises keskkonnas. Müüjal puudub ligipääs kliendi panga ja -kaardi andmetele. Leping jõustub alates tasumisele kuuluva summa laekumisest Veebipoe arvelduskontole.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipping

These are the options for receiving your delivery:

  • Smartpost parcel machine
  • Omniva parcel machine
  • Postal office
  • Kulleriga

At the moment we deliver only within Estonia.

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

All shipments within add country generally arrive at the destination specified by the purchaser within 10 business days of the date of entry into force of the contract of sale.

We have the right to ship goods in up to 45 calendar days in exceptional cases.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. The right of withdrawal does not apply if the purchaser is a legal person.

To use the 14-day right of withdrawal, the ordered goods must not be used in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal to the e-mail address info@kuukuubik.ee within 14 days of receiving the goods

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

Kui ostja on tagastamiseks valinud Veebipoe pakutud kõige odavamast tavapärasest kättetoimetamisviisist erineva kättetoimetamise viisi, ei pea Veebipood tarbijale tagastama kulu, mis ületab tavapärase kättetoimetamise viisiga seotud kulu.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery, it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.

Ostjal on õigus puuduse ilmnemisel pöörduda hiljemalt kahe kuu jooksul veebipoe poole, saates e-kirja aadressile info@kuukuubik.ee või helistada telefonil+372 555 90 133.

The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.

Otseturundus ja isikuandmete töötlemine

The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

Kui ostjal on Veebipoe osas pretensioone, tuleb need saata e-kirja aadressile info@kuukuubik.ee.

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can find more information and open a dispute: hereThe Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union. poole.